Who is responsible

Diamond Trac 360 is responsible for the personal information processed through this website. Our office is at Office 1 & 2 Buildmain Business Centre, Laburnum Street, Atherton, Manchester, M46 9FP. To ask a privacy question or exercise a data protection right, email diamondtrac360@softwareheads.co.uk or call 0161 850 2477 and say your query is about privacy.

Information you provide

The demo request form asks for your name, email address and a message, with optional phone number and company fields. Do not use the form to send passwords, credentials or other sensitive information. The form does not accept file uploads.

Why the information is used

The information is used to respond to your demo request, arrange the demo and keep a reasonable record of the resulting business correspondence. The processing is based on taking steps at your request before a possible contract, and on our legitimate interest in handling genuine business enquiries.

Form delivery and email

The website runs on Cloudflare infrastructure. A Cloudflare Pages Function validates form submissions and Cloudflare Turnstile helps detect automated abuse. Accepted requests are sent to our business mailbox through a transactional email provider; the website keeps no separate database of submissions. When a request is accepted, a brief plain-text acknowledgement is emailed to the address you supplied. It is not a marketing subscription.

Analytics

This website uses cookie-free Cloudflare Web Analytics to understand page visits and referral sources. It sets no cookies and does not identify individual visitors. The site uses no advertising trackers or cross-site identifiers.

Who receives the information

Information may be processed by Cloudflare as the hosting and security provider and by the transactional email provider used for the form, and it is then held in our business mailbox. It is not sold or used for advertising profiles. Where a provider processes information outside the UK, appropriate contractual or legal transfer safeguards are expected to apply.

The tracking system

The Diamond Trac360 tracking system at system.diamondtrac360.co.uk is a separate service for customers, covered by the terms of your service agreement rather than this website notice.

Retention

Requests that do not lead to work are reviewed and deleted when they are no longer useful, normally within 24 months. Records connected to a customer relationship may be kept for longer where needed for contractual, tax, insurance or legal reasons.

Your rights

Depending on the circumstances, you may ask for access to your personal information, correction, deletion, restriction, objection or a portable copy. You may also complain to the UK Information Commissioner's Office. A request may need reasonable identity checks before information is disclosed or changed.

Changes to this notice

This notice will be updated when the website's actual data flows change. The effective date above identifies the current version.